PLACING ORDERS: Our hours are 9:30 AM to 4:30 PM Eastern Standard Time, Monday through Friday we a lunch from 1:00 PM til 2:00 PM. During these hours you may order directly with our staff by calling 352-567-0226. Day or night, you may fax at 352-567-3742. Orders may also be placed by mail or and if prearranged, you are welcome to visit our facilities. You may also place orders using our secure web site, www.florida-aqua-farms.com or e-mail us at
We have no minimum order, however on orders under $20.00 (product only) there is a $1.50 packing fee.
All orders must be prepaid. For your convenience and to expedite orders we accept Master card, Visa, American Express and Discover cards we do not accept PayPal.
No open accounts except to governmental and state agencies, schools and universities. Old, well established, companies with a “good” rating on Dun and Bradstreet might be accepted. In-depth banking and account activity information is necessary (allow 4 weeks). Faxed and/or hard copy of purchase order required prior to shipment. Open accounts must be paid in 30 days or they are automatically dropped (no exception). Just one rubber-check and the account will be automatically closed. No open accounts are allowed outside the USA.
All Florida orders are subject to a 6% sales tax unless you provide us with an official signed tax exempt card stating your Florida Sales Resale Tax Number and that our products are for resale, incorporated in a product for resale or for export out of the country. Must be provided prior to shipment.
ORDER TOTAL DOES NOT INCLUDE SHIPPING CHARGE!
IF YOU WANT TO KNOW THE ESTIMATED SHIPPING/HANDLING COST FOR ITEMS BEFORE ORDERING THEN CONTACT US FOR A QUOTE OR PUT IN THE INFORMATION BOX ON THE ORDER THAT YOU WOULD LIKE AN EMAIL BEFORE PROCESSING. WE WILL NOT EMAIL OR CALL WITH THE SHIPPING/HANDLING COST BEFORE PROCESSING. Live and perishable items are sent by UPS 1 or 2 day unless in the state of Florida then it will be ground depending on weather conditions (Live Rotifers). Dry goods are normally sent by UPS ground or mail. Algae Disks are usually sent by Priority Mail we only ship the mail out on the Thursday of each week. When we need to use heat packs or ice packs or insulation for live items then a .85 charge will be added for each packing item used. The CA-BSH1 has special boxes and packing needed and a charge of $4 is applied to order total. YOUR CREDIT CARD WILL NOT BE CHARGED BY THE WEBSITE AT THE TIME OF PLACING THE ORDER WE WILL PROCESS THE CHARGE WHEN THE PRODUCTS ARE AVAILABLE AND THE ORDER HAS BEEN BOXED. AT THIS TIME THE SHIPPING COST WILL BE CALCULATED AND ADDED TO THE TOTAL OF THE INVOICE.
All prices are FOB Dade City, Florida unless specified. Larger items may be drop-shipped from distributors or manufacturers to help save you additional shipping costs. Most items are sent by ground UPS. One, two and three day service available upon request or required when we ship live or frozen material. Items over 150 lbs or over 130″+ (girth + length) must be sent by truck (note any or all of our freight discounts with truck lines are passed on to the customer). You must provide a street address or physical location and phone number. Items cannot be shipped by truck to a P.O. Box. Mail is also used and especially good for Pacific Ocean customers. Airline shipments subject to delivery and document charges.
PRICE QUOTATION AND FURTHER DISCOUNTS
Discounts may be available for very large orders or for shops or distributors but depends on the items purchased and the proper information needed for us to verify your business. We would be glad to provide formal quote’s for any customer ahead of ordering if you contact us. Florida Aqua Farms reserves the right to change prices when needed the website is updated periodically with the prices if something is not we will email customer before to let them know what the new price is and to see if they still want to order the product. If in doubt please call.
RETURNS AND RESTOCKING CHARGES:
We offer a 15 day return policy provided items are in unused, resale condition in their original, complete display boxes. Returns apply to hardware items only. Foods, live items, enrichment diets, Artemia cysts, items cut off a roll or custom made items are not accepted. We will not credit customer’s for shipping on any live items that the customer has decided is dead only in the case of UPS not delivering in the days paid for in which we receive a refund from UPS. Returned items must receive a return authorization number which is placed on the outside of the box. Goods are sent and returned at your expense, COD returns not accepted nor will we issue a recall tag. Returned items may be subject to a 20% restocking fee. Absolutely no returns allowed after 30 days for foreign accounts. We will issue a check for the returned items less restocking fee and freight. All refunds or replacements must be discussed and approved by FAF before any action will be taken.
Prices may change
regardless of when they are printed.
Usually not higher or lower than 5%Firm bids for a 30 day period must be confirmed by us in writing and sent by fax only.Thank You For Your Business